Answer these essay questions:
- Define “trait,” “behavior,” and “power-influence” approaches. List the unique insights that each approach provides about effective leadership.
- Compare the following theories of leadership and explain why all types of theory are useful or not:
- Descriptive theory
- Prescriptive theory
- Universal theory
- Contingency theory
- How is a crisis likely to affect managerial activities and behavior? For example, the machinery broke down at your factory and you have to get the product out within a 24-hour deadline or the contract will be broken and your customer will go to another company “that can produce.”
- Case Study: Acme Manufacturing Company
Steve Arnold is a production manager at Acme Manufacturing Company in New Jersey. When Steve drove into the parking lot at the plant on Tuesday morning at 8:35, he was already 35 minutes late for work. Steve had overslept that morning because the night before he hadstayed up late to finish the monthly production report for his department. He parked his car and entered the rear of the plant building. Passing through the shipping area, Steve spotted his friend George Summers and stopped to ask how work was progressing on the new addition to George’s house.
Entering the office at 8:55, Steve greeted his secretary, Ruth Sweeney, and asked whether anything urgent needed his immediate attention. Ruth reminded him of the staff meeting at 9:30 with Steve’s boss — Frank Jones, the vice president for Production — and the other production managers. Steve thanked Ruth for reminding him (he had forgotten about the meeting) and continued on to his adjoining inner office to look for the memo announcing the meeting. He vaguely remembered getting the memo in an email one or two weeks earlier, but did not take the time to read it or look at the attached materials.
His phone rang, and it was Sue Bradley, the sales vice president, who was inquiring about the status of a rush order for one of the company’s important clients. Steve promised to look into the matter and get back to her later in the day with an answer. Steve had delegated the rush order last week to Lucy Adams, one of his production supervisors, and he had not thought about it since then. Stepping back into the outer office, Steve asked Ruth if she had seen Lucy today. Ruth reminded him that Lucy was at a training workshop in California. She would be difficult to reach until the session ended late in the afternoon, because the workshop facilitators regard cell phone calls and text messages as an unnecessary distraction.
Going back into his office, Steve emailed a message to Lucy asking her to call him as soon as possible. Then, he resumed his search for the memo about the meeting with his boss and the other production managers. He finally found it in his large collection of unprocessed emails. The purpose of the meeting was to discuss a proposed change in quality control procedures. By now it was 9:25, and there was no time to read the proposal. He hurried out to get to the meeting on time. During the meeting, the other production managers participated in the discussion and made helpful comments or suggestions. Steve was not prepared for the meeting and did not contribute much except to say that he did not anticipate any problems with the proposed changes.
The meeting ended at 10:30 and Steve returned to his office, where he found Paul Chen, one of his production supervisors, waiting for him. Paul wanted to discuss a problem caused in the production schedules by a major equipment breakdown. Steve called Glenda Brown, his assistant manager, and asked her to join them to help rearrange the production schedules for the next few days. Glenda came in shortly and the three of them worked on the production schedules. At 11:25, Ruth came in to announce that Mr. Ferris was waiting and he claimed to have an appointment with Steve at 11:30. Steve looked at his calendar but could not find any entry for the appointment. Steve asked Ruth to tell Mr. Ferris that he would be ready shortly.
The schedules were completed around 11:40. Since it was nearly noon, Steve invited Mr.Ferris to join him for lunch at a nearby restaurant. During lunch Steve learned that Mr.Ferris was from one of the firms that provided materials used in the production process at Acme, and the purpose of the meeting was to inquire about some changes in material specifications the company had requested. As Mr. Ferris talked, Steve realized that he would not be able to answer some of the technical questions. When they returned to the plant at 1:15, Steve introduced Mr.Ferris to an engineer who could answer his questions.