the manager must:

Get at least one or two ideas from each team member

Acknowledge and compliment the ideas

Expound on interesting ideas

Ask the team members to ask questions if the ideas are not clear to them

i. What tone can the Marketing Manager use when discussing with the team members? (Answer in 1-2 words)

ii. How does the Marketing Manager’s tone impact the team member? (Answer in 30-50 words)

II. Scenario 2

After meeting with the team members